Tech Support
- Technical support from FUSION Electronics
General FAQs
Is there a iPod sleeve available for the Apple 6th Gen Nano to suit the Fusion iPod inside products?
Yes, an adapter for an existing sleeve combination (Top A and Bottom B) has just been released and can be ordered via the link to our contact us page. Please enter all details and includng your delivery address. State you require the Adapter 2 for the 6th Gen Nano and it will be sent to you free of charge.
Will my iPod/iPhone connect to my Fusion product if the battery is flat.
No. it will take a number of minutes for the Apple product to get a minimum level of charge before it can connect and become operational. So please connect and wait for the unit to initialise.
What is Fusions Marine Consumer 5 year Limited Warranty ?
FUSION Electronics offers an industry-leading Limited Five Year Consumer Warranty on the following Marine products* - consisting of a three year warranty plus a two year warranty extension.
The Limited Two Year Warranty Extension provides the ability to have product repaired for no more than a set price for a further two years, after the initial three year warranty period. This provides the consumer a total of five years limited warranty coverage.
Limited Two Year Warranty Extension Flat Rate Repair Rates (subject to change):
Marine Stereo Units
MS-IP500, MS-CD500, MS-IP600, MS-CD600, MS-AV600
US$175 €110 £88 AUS$184 NZ$220
Marine Wired Remotes
MS-WR100, MS-WR600
US$35 €22 £18 AUS$37 NZ$44
Marine Zone Amplifier
MS-AM702
US$28 €18 £14 AUS$30 NZ$35
Marine Speakers
MS-FR402, MS-FR602, MS-FR702
US$29 €29 £15 AUS$40 NZ$40
Terms and Conditions - Limited 2 Year Warranty Extension
- The Limited 2 Year Warranty Extension means that for a further two years, after the initial three year period, the original purchaser can have the product repaired for no more than a set price specified on our website.
- The stated prices are exclusive of all tax/freight/postage costs. Tax/freight/postage costs are additional costs to the consumer.
- All Limited 2 Year Warranty Extension claims must be accompanied by a copy of the proof of purchase.
- Repaired product will be warranted for the balance of the Limited 2 Year Warranty Extension period or for ninety (90) days from the date of repair, whichever is longer.
Please see the Limited 5 Year Consumer Warranty card included with each product for a full list of warranty terms and conditions
* Includes product codes; MS-CD500W, MS-CD500G, MS-IP500W, MS-IP500G, MS-WR100C, MS-WR100G, MS-AM702, MS-FR402, MS-FR602, MS-FR702, MS-IPDOCKW, MS-IPDOCKG, MS-RA200, MS-DKIP and MS-DKIPUSB.
Why do I get an error message when I dock my iPhone to my Fusion iPod inside product ?
Some iPhone models may intermittently display the message, “This accessory is not made to work with iPhone. Would you like to turn on Airplane Mode to reduce audio interference? You will not be able to make or receive calls.” when initially docked with any Fusion iPhone compatible product . All Fusion iPhone supported products have been tested and certified by Apple, and passed Apple’s stringent “Works With iPhone” Self-Certification Test. All Fusion iPhone compatible products are fully-functional and compatible with Apple’s iPhone product line, despite this message. Please chose “NO”, or simply wait for this message to “time out”.
Does the MS-RA200 support video playback from my iPod/iPhone ?
NO. iPod/iPhone video playback is only supported when the Marine portable media Dock MS-DKIPUSB is connected to the MS-RA200. There is a composite video out RCA connection on the rear of the dock which enables Video playback to a compatible TV or Monitor.
Trouble shooting
My USB flash drive will not play or locks up when used in the MS-DKIP/MS-DKIPUSB
The first thing to check is that the USB device is formatted to FAT 32 and contains MP3 files as that is the only file type supported. The first software version for the MS-RA200 10.1573 supported USB file name and path lengths to a maximum length of 99 characters. There is an update available for the Operating Software of the MS-RA200 which incorporates an increase in the number of allowed characters. To check the software version you have currently enter the “Settings Menu” then select “About” and the version should be 10.1573. To get the update contact Fusion Tech Support via the link Tech Email
iPod support
What Fusion iPod/iPhone sleeve combination do i need for my Apple iPod/iPhone ?
The below chart is a current list of sleeve combinations available for Fusion iPod inside product.
IMPORTANT: Your FUSION iPod inside product may not support the latest Apple products.
A compatible sleeve does not imply support of an Apple product. For support refer to your FUSION iPod inside product.
Note: iPod nano (Gen 3) – the iPod must be placed inside the adapter sleeve, and then placed inside Dock sleeve combination A.
Note: The iPhone, iPhone 3G, iPhone 3GS and iPhone 4 are compatible with the MS-DKIP and MS-DKIPUSB only.
Top Sleeve Bottom Sleeve
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My iPod/iPhone will not connect to the head unit while in the dock ‘No iPod connected’
If your Head unit displays ‘No iPod connected’ while in iPod source the first thing to do is check you are using the correct sleeve combination. If you have the incorrect sleeve combination this could prevent the iPod connector from mating correctly, it could also damage the connector in the dock or your iPod/iPhone.
If you are uncertain which iPod model you have to ensure you have the correct sleeve combination, go to http://www.apple.com/support/ and get the correct model information of your iPod.
Once you know for certain you have the correct sleeve combination and if you are still having a connection issue, the next step is to ensure you have the latest version of Operating Software installed in your iPod/iPhone and the latest iTunes version. You can check this by connecting your iPod/iPhone to iTunes and it will check and/or prompt you to download the latest version.
Once you have confirmed that you have the latest versions or updated your iPod/iPhone, if the issue persists you should reset the iPod /iPhone ( see the user manual for your Apple product) and also reset the Head unit (Fusion User manual). If you continue to get the ‘No iPod Connected’ message you should contact your Fusion dealer or contact Fusion via the Tech email.
