Tech Support

- Technical support from FUSION Electronics

General FAQs

Why can’t I connect my SiriusXM Tuner to my 700 Series?

FUSION has identified an issue with the current SiriusXM connector utilized on the FUSION 700 Series Marine Entertainment systems. The connector on the MS-IP700 or MS-AV700 is not compatible with the SiriusXM Tuner. FUSION has created an interface adapter that will correct this problem. Do not attempt to connect the SiriusXM tuner into your marine stereo without using this new interface adapter as it can cause physical damage and void the warranty of the SiriusXM Tuner - Click Here for more information 

What is the correct antenna to use for FM/AM reception with my Fusion Stereo

There are two main types of Antenna supplied for FM/AM reception in a marine environment.

The first is a "Ground Dependant" Antenna. This is designed to be used where the antenna base is in contact with a metal surface such as steel or aluminium that has a surface area of  0.5m² or greater. This is a ground plane and the antenna depends on it for reception signal strength, if fitted on a vessel without this you will get very poor reception.

The second is a "Ground Independant" antenna. This is suitable for non metal vessels and a ground plane is not required.

Ensuring you have the correct type of antenna for your vessel is something that is missed sometimes as it is not well advertised. 

VHF splitters are another option but we do not recommend them for metal vessels, as you are relying on the short wire run from the stereo to the splitter and this is generally inside the vessel so reception is limited.

How do I wire my speakers in 2 Ohm configuration for my MS-AM702 Zone Amp. (Parallel Configuration)

To wire 2 x 4 Ohm speakers in Parallel to present a 2 Ohm load to the MS-AM702 Amplifier per channel. Simply follow the below diagram showing the Positive terminals from each speaker connected to each other and the same with the Negative terminals. Then connect the Positive and Negitive wires from the closest speaker to the Stereo.

 

 

Is there a iPod sleeve available for the Apple 6th Gen Nano to suit the Fusion iPod inside products?

Yes, an adapter for an existing sleeve combination (Top A and Bottom B)  has just been released and can be ordered via the link to our contact us page. Please enter all details and includng your delivery address. State you require the Adapter 2 for the 6th Gen Nano and it will be sent to you free of charge.

How do I wire my speakers in 2 Ohm configuration for my 600 Series Stereo. (Parallel Configuration)

To wire 2 x 4 Ohm speakers in Parallel to present a 2 Ohm load to the 600 series stereo per channel. Simply follow the below diagram showing the Positive terminals from each speaker connected to each other and the same with the Negative terminals. Then connect the Positive and Negitive wires from the closest speaker to the Stereo.

 

 

 

What do I need to receive Sirius on my Fusion Sirius Ready Stereo ?

To enable the Sirius source of your Fusion Sirius Ready Stereo you must purchase a Sirius Tuner module. Follow the below link to get more information on what you require.

http://shop.sirius.com/edealinv/servlet/ExecMacro?nurl=control/StoreItem.vm&ctl_nbr=2640&siId=2482698

Will my iPod/iPhone connect to my Fusion product if the battery is flat.

No. it will take a number of minutes for the Apple product to get a minimum level of charge before it can connect  and become operational. So please connect and wait for the unit to initialise.

What are the benefits of D Class Amplifiers in my vessel ?

The simple answer to this question is higher output power  (more Watts) and reduced current draw (play your music for longer periods). To give you a comparison between Class AB and D class, the normal output of a standard Head Unit  ( class AB) is say 40-50 watts Peak per channel. The Fusion 600 Series Head Units  (MS-CD/IP/AV600   D Class) have a rating of 70 Watts per channel and due to their  efficiency consume less power per Watt of output. In essence you can go louder for longer.  The other major benefit is that the D Class amp in the 500 and 600 series is that it's 2 Ohm stable (stereo).What this means is that you can conect 2 x 4 Ohm speakers per channel in  parallel wiring configuration. This produces more power but is divided between the 2 speakers. Eg. at 4 Ohms per channel ouput is 26 watts RMS and at 2 Ohms it is 43 watts RMS, so divided by two is 21.5 watts RMS per speaker.

The theoretical efficiency of class AB is about 75% as well with a real efficiency between 50%-70%; the theoretical efficiency of class D is about 100% with a real efficiency of more than 85%.The Fusion D Class  Marine Zone amp  MS-AM702 is a perfect example of a compact high output solution for the boating enthusiast that loves their music. loud

What is Fusion Multi zone technology ?

FUSION’s Marine Multi-Zone technology allows you to create a truly customised audio solution, purpose built for your vessel.

At FUSION Electronics we understand not all boats are created equal, and more importantly, we understand not all ‘boaties’ are created equal. Revolutionary Marine Zone Technology, enables you to create a customised audio solution, tailored to your vessel.

Creating multiple independent audio ‘Zones’, provides an entertainment solution that everyone on board can enjoy - party with loud music on the fly bridge while the girls relax below with quieter music in the saloon.
Control the audio settings for all Zones through the Marine Stereo, or alternatively customise the audio system by installing a Wired Remote Control in each zone of the vessel.

You may require an additional amplifier to utilize the line out zone dependant on the number of zones you need. Fusions MS-AM702 is designed specifically for a single zone and is a

D class amp so is perfect for Marine vessels .

How do I reset my MS-RA200 ?

Should you need to reset your MS-RA200 due to it becoming non responsive. Simply press and hold the power button for 10 seconds.

Will my iPod/iPhone charge while connected to my Fusion Head Unit ?

Yes. All Fusion  Head Units that support Apple iPod/iPhone products will charge your  Apple product while connected, even if they are not playing once they have initialized connection. This is a handy back up charger should you not have a charger on board.

Why do I get an error message when I dock my iPhone to my Fusion iPod inside product ?

Some iPhone models may intermittently display the message, “This accessory is not made to work with iPhone. Would you like to turn on Airplane Mode to reduce audio interference? You will not be able to make or receive calls.” when initially docked with any Fusion iPhone compatible product . All Fusion iPhone supported products have  been tested and certified by Apple, and passed Apple’s stringent “Works With iPhone” Self-Certification Test. All Fusion iPhone compatible  products are  fully-functional and compatible with Apple’s iPhone product line, despite this message. Please chose “NO”, or simply wait for this message to “time out”.

Does the MS-RA200 support video playback from my iPod/iPhone ?

NO. iPod/iPhone video playback  is only supported when the Marine portable media  Dock MS-DKIPUSB is connected to the MS-RA200. There is a composite video out RCA connection on the rear of the dock which enables Video playback to a compatible TV or Monitor.

Can I connect my Marine Head Units 12v Constant and 12v switched wires both to the + 12v source ?

Yes you can connect both wires together and directly to the battery if you do not have an ignition switch or another 12volt switched source. Keep in mind that the Head Unit will draw standby current while connected so an isolator switch is a good idea.

Can I have more than one amplified zone with my 600 series Head unit ?

Yes you can but you need a high level to low level adaptor. We recommend the Fusion HL-02. This allows you to connect a pair of speaker output wires from the Head unit to the HL02 input wires, the voltage is then reduced to match the line input level of an amplifier and the RCA connector output can be connected to RCA cables and run to the amplifier.

 

 


Trouble shooting

My iPhone 4 (Verizon) has no audio output when connected to the MS-RA200

The Verizon network release of the iPhone 4 CDMA version requires a software update to the MS-RA200 to support audio output.  The phone  is available in the USA only. To obtain the software update which is installed in the MS-RA200 by loading a file onto  a flash drive and then updating very simply, contact the Fusion regional office via the contact form link  The software version is 2330 and you can check what current software version you have by looking in the settings menu and selecting the About function.

My Fusion Marine Stereo will not turn on.

There are 2 power wires and 1 ground wire that needs to be connected for your Fusion Marine stereo to operate correctly. 

Both the Red and Yellow wires need to be connected to 12V and the black wire to ground/battery negative.

The yellow power wire is the high current supply wire.  This needs to be connected to your battery using a cable suitable for carrying at least 15 amps.

The Red power wire is a switched input.  When 12V is connected to this wire the Marine stereo can operate.  When disconnected the stereo will shut down and remain off.

The Red wire may also be connected together with the yellow wire if you are supplying power through a switch panel capable of 15A  or  if a battery isolator is used to disconnect the battery when not in use.

 The yellow +12v wire in some Stereo's provides power to the memory of the unit for presets etc this only applies to Fusions  MS-CD80 as Fusions 600 and 200 series Stereo's are designed to save all settings when power is removed.

My USB flash drive will not play or locks up when connected to the MS-RA200

The first thing to check is that the USB device is formatted to FAT 32 and contains MP3 files as that is the only file type supported. The first software version 10.1573 supported  USB  file name and path lengths to a maximum length of 99 characters. There is an update available for the  Operating  Software of the MS-RA200 which incorporates an increase in the number of allowed characters. To check the software version you have currently enter the “Settings Menu” then select “About” and the version should be 10.1573. To get the update contact  Fusion Tech Support  via this link  Tech Email

 

My MS-IP/CD/AV600 has no sound in one zone

The first thing to check is that the Volume Limit setting for that zone is not at the minimum setting. Check that the speaker wiring is not the cause by checking the connections at the Head Unit and the speakers. Also ensure that t he  wires are not  touching any  metal part of the vessel and/or touching each other as this could cause the zone to have no audio. If it is an amplified Zone ensure all connections are correct and secure and that the amp level is not set to zero.

How can I locate sources of AM/FM interference on my vessel ?

A simple way to try and locate onboard sources of interference is to use a portable AM/FM  Radio and use the aerial to point at different areas or electronic devices while in AM mode. You will hear the audible interference as you pass the source of interference. You can also eliminate sources by turning things off to see if there is a marked improvement and work your way through your electronic devices  to determine what if any are contributing to the issue.

I am having trouble getting good AM/FM reception

There are a number of things that can cause poor AM/FM reception in a marine environment. One of the most common causes is Antenna cable routing. When installing an AM/FM receiver on your vessel spend a little extra  time to investigate the optimal routing of cables including any RCA cables. Ideally they should be run away from any other cable and or electric motors or potential sources of interference. Power cables are the worst source of interference and can be in bundles of cable so you may not realize they are there. AM reception  requires a short Antenna cable run for optimum reception which is not that easily achieved on a lot of vessels  especially when using  mast style aerials.

Check that you have selected the correct Tuner Region in the settings menu as the default setting may be imcorrect for your location.

iPod support

My Apple iPhone/iTouch with the new IOS5 will not connect to the MS-RA200

With the new release of the IOS5 for iPhone/iTouch some customers will require an update to the software of their MS-RA200. for their Apple product to connect to the MS-RA200. Simply contact us at this link  and we will email you the update which can be installed simply with a USB key.

 

Is there a iPod sleeve available for the Apple 6th Gen Nano to suit the Fusion iPod inside products?

Yes, an adapter for an existing sleeve combination (Top A and Bottom B)  has just been released and can be ordered via the link to our contact us page. Please enter all details and includng your delivery address. State you require the Adapter 2 for the 6th Gen Nano and it will be sent to you free of charge.

What Fusion iPod/iPhone sleeve combination do i need for my Apple iPod/iPhone ?

The below chart is a current list of sleeve combinations available for Fusion iPod inside product.

IMPORTANT: Your FUSION iPod inside product may not support the latest Apple products.
A compatible sleeve does not imply support of an Apple product. For support refer to your FUSION iPod inside product.

 

Note: iPod nano (Gen 3) – the iPod must be placed inside the adapter sleeve, and then placed inside Dock sleeve combination A.


Note: The iPhone, iPhone 3G, iPhone 3GS and iPhone 4 are compatible with the MS-DKIP and MS-DKIPUSB only.

 

                                                                              Top Sleeve      Bottom Sleeve

 

My iPhone 4 has no Audio Output when connected to the MS-RA200

Due to the release of the iPhone 4 being after the release date of the MS-RA200 the first version of software does not support the iPhone 4. This is resolved by updating the MS-RA200 software via a USB flashdrive. To check the version installed select Menu, Settings, About. This will display the current version installed. If the version is 10.1573 you will need to update the software. It is a simple operation and  the update is available from Fusion directly by contacting  us via email at /marine/contact

My Head unit keeps turning itself off then back on when connected to my iPod

This could be happening due to corrupt files and/or a corrupt version of your Operating Software  on your iPod.  If you connect to your computer you may get a corrupt message on the iPod that looks like this . The iPod "John's iPod" could not be updated because the firmware file was corrupt .  Click this link to  get a step by step guide to solve this issue   http://support.apple.com/kb/ts1813

Why does my My Fusion Head Unit keep locking up when connected to my iPod/iPhone ?

If you are experiencing software lock ups or your unit freezes the first thing to do is reset the Head Unit by holding down the power button for  10 seconds (MS-RA200) or pressing the reset button inside the face plate (MS-XX600). Then reset your Apple iPhone by powering down and then restart the phone. Reset your iPod (see Apple website for model specific information).This should resume normal operation, then make sure you have the latest version of  iTunes and the latest Operating Software in your iPod/iPhone. It is important to update software when Apple release new versions. If you are connected via a Dock ensure you are using the correct sleeves and the connection to the Head Unit  is secure.

Check that your Apple product is supported by the Fusion Head Unit.

My iPod/iPhone will not connect to the head unit while in the dock ‘No iPod connected’

If  your Head unit displays ‘No iPod connected’ while in iPod source the first thing to do is check you are using the correct sleeve combination. If you  have  the incorrect sleeve combination this could prevent the iPod  connector from mating correctly,   it could also damage the connector in the dock or your iPod/iPhone.

If you are uncertain which iPod model you have to ensure you have the correct sleeve combination, go to http://www.apple.com/support/ and get the correct model information of your iPod.

Once you know for certain you have the correct sleeve combination and if you are still having a connection issue, the next step is to ensure you have the latest version of Operating Software installed in your iPod/iPhone and the latest iTunes version. You can check this by connecting your iPod/iPhone to iTunes and it will check and/or prompt you to download the latest version.

Once you have confirmed that you have the latest versions or updated your iPod/iPhone, if the issue persists you should reset the iPod /iPhone ( see the user manual for your Apple product)  and also reset the Head unit (Fusion User manual). If you continue to get the ‘No iPod Connected’ message  you should contact  your Fusion dealer or contact Fusion via the Tech email.

Fusion Link support

My FUSION-Link wireless Application displays “No stereos available”

The first thing to check is that you are connected to the correct wireless network for the 700 series.Once you have confirmed this  close the App on the device and restart it (consult the manufacturers website for instructions on restarting) . If this fails check that you have a valid IP address on the 700 series and follow the instructions in the below tech support item 

My FUSION-link wireless remote Application will not connect to my 700 series stereo.

My FUSION-Link wireless remote Application will not connect to my 700 series stereo.

The first thing to check is that the 700 series is displaying a valid IP address on the about screen. Select the settings menu then about to confirm. If the display is " IPNone " the router is either not a compatible DHCP product or not configured correctly. If the IP address starts with the prefix 169. it is not valid, this is a default address when the router is not sending a DHCP generated IP address or is configured incorrectly.Please review the Router's instruction manual or contact the manufacturers website for technical help.