Tech Support
- Technical support from FUSION Electronics
My Apple iPhone/iTouch with the new IOS5 will not connect to the MS-RA200
With the new release of the IOS5 for iPhone/iTouch some customers will require an update to the software of their MS-RA200. for their Apple product to connect to the MS-RA200. Simply contact us at this link and we will email you the update which can be installed simply with a USB key.
Is there a iPod sleeve available for the Apple 6th Gen Nano to suit the Fusion iPod inside products?
Yes, an adapter for an existing sleeve combination (Top A and Bottom B) has just been released and can be ordered via the link to our contact us page. Please enter all details and includng your delivery address. State you require the Adapter 2 for the 6th Gen Nano and it will be sent to you free of charge.
What Fusion iPod/iPhone sleeve combination do i need for my Apple iPod/iPhone ?
The below chart is a current list of sleeve combinations available for Fusion iPod inside product.
IMPORTANT: Your FUSION iPod inside product may not support the latest Apple products.
A compatible sleeve does not imply support of an Apple product. For support refer to your FUSION iPod inside product.
Note: iPod nano (Gen 3) – the iPod must be placed inside the adapter sleeve, and then placed inside Dock sleeve combination A.
Note: The iPhone, iPhone 3G, iPhone 3GS and iPhone 4 are compatible with the MS-DKIP and MS-DKIPUSB only.
Top Sleeve Bottom Sleeve
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My iPhone 4 has no Audio Output when connected to the MS-RA200
Due to the release of the iPhone 4 being after the release date of the MS-RA200 the first version of software does not support the iPhone 4. This is resolved by updating the MS-RA200 software via a USB flashdrive. To check the version installed select Menu, Settings, About. This will display the current version installed. If the version is 10.1573 you will need to update the software. It is a simple operation and the update is available from Fusion directly by contacting us via email at /marine/contact
My Head unit keeps turning itself off then back on when connected to my iPod
This could be happening due to corrupt files and/or a corrupt version of your Operating Software on your iPod. If you connect to your computer you may get a corrupt message on the iPod that looks like this . The iPod "John's iPod" could not be updated because the firmware file was corrupt . Click this link to get a step by step guide to solve this issue http://support.apple.com/kb/ts1813
Why does my My Fusion Head Unit keep locking up when connected to my iPod/iPhone ?
If you are experiencing software lock ups or your unit freezes the first thing to do is reset the Head Unit by holding down the power button for 10 seconds (MS-RA200) or pressing the reset button inside the face plate (MS-XX600). Then reset your Apple iPhone by powering down and then restart the phone. Reset your iPod (see Apple website for model specific information).This should resume normal operation, then make sure you have the latest version of iTunes and the latest Operating Software in your iPod/iPhone. It is important to update software when Apple release new versions. If you are connected via a Dock ensure you are using the correct sleeves and the connection to the Head Unit is secure.
Check that your Apple product is supported by the Fusion Head Unit.
My iPod/iPhone will not connect to the head unit while in the dock ‘No iPod connected’
If your Head unit displays ‘No iPod connected’ while in iPod source the first thing to do is check you are using the correct sleeve combination. If you have the incorrect sleeve combination this could prevent the iPod connector from mating correctly, it could also damage the connector in the dock or your iPod/iPhone.
If you are uncertain which iPod model you have to ensure you have the correct sleeve combination, go to http://www.apple.com/support/ and get the correct model information of your iPod.
Once you know for certain you have the correct sleeve combination and if you are still having a connection issue, the next step is to ensure you have the latest version of Operating Software installed in your iPod/iPhone and the latest iTunes version. You can check this by connecting your iPod/iPhone to iTunes and it will check and/or prompt you to download the latest version.
Once you have confirmed that you have the latest versions or updated your iPod/iPhone, if the issue persists you should reset the iPod /iPhone ( see the user manual for your Apple product) and also reset the Head unit (Fusion User manual). If you continue to get the ‘No iPod Connected’ message you should contact your Fusion dealer or contact Fusion via the Tech email.
